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J. Michael "Mike" Hayden

Chief Executive Officer, Integrative Excellence

Mike is an Organizational Management Trainer & Consultant with a broad background in Business Operations, Information Technology Sales, Client Services and Support. 

 

While serving as an internal consultant for one of the world's largest independent testing and measurement organizations he led several initiatives in quality improvement and process excellence which accelerated product delivery time by at least 21% and reduced processing errors by over 33%. Mike also managed the development of an innovative learning center that was designed to integrate diverse cross-functional departments into high performance work teams.  He accomplished these projects by working closely with the senior leadership team, his Executive Director and through the Executive Vice President/COO. 

Mike is recognized as a leader in creating and sustaining business and operational process improvements through targeted analyses of an organizations systems dynamics and the proper application of customer focused relationship management and leadership practices.

He has come to call this approach "Integrative Excellence" because it encompasses more than just traditional reengineering of process and revamping of technology to create increased organizational & customer value.  It includes individual and team leadership development that starts from a foundation of shared principles and values and is aligned properly to the larger framework of the organization and its purpose.   His methods take into account the total enterprise including the market and the client's customers and suppliers [Systems Thinking].

Throughout his career he has been successful in Organizational Effectiveness (HR), Project Management, Systems Engineering, Technical Support, and Technology Sales and Service.  As a technical product Senior Account Manager, Mike closed a 1.2mm sale to a Fortune 200 client. The senior VP of Information Technology told him that it was his own relationship management skills and dedicated customer focus that sealed the deal.  He is certified in The Harrison InnerView by The CEO Alliance (GA),  Change Management for Systems Thinking by the Center for Strategic Management (CA), Strategic Human Resources by Linkage Inc., (MA) and as an internal consultant, has worked along side internationally recognized consulting firms such as The Highland Group in instituting operational excellence practices and MG Taylor Corporation in doing large group interventions to create accelerated product breakthroughs.  Mike holds a Bachelors of Science in Psychology from St. Joseph's University.  He is the proud father of two wonderful boys, born respectively in 1998 and 2000. 

Mike helped establish and served as the Operations Leader for "CODA", the New Jersey Organizational Development Learning Community (NJOD) pro-bono OD consulting practice serving NJ nonprofits.  He is an Executive Leader and team founder of the New Jersey based Center for Business Excellence, a nonprofit support and learning organization that helps businesses integrate new, innovative solutions and develop relationships which will bring long term sustainable, economic prosperity and growth to the business and the communities that business touches (locally and globally).

His Mission is "to inspire and empower people to live their highest vision in the context of love and joy". Touch here for Mike's work life story.